This service provides complete management of your monitoring infrastructure including: architecture planning, agent deployment and support, and agent configuration with threshold management. The core infrastructure for this service can either be hosted and managed by Stealth Global or deployed directly within your environment and transitioned back to your employees to best meet your business and operational requirements.

Rapid time-to-value

 The deployment of a modern Enterprise Systems Management (ESM) infrastructure is a complex and time consuming process requiring significant investments in staffing, training, software, and processes.  A typical organization spends 6 to 12 months or more deploying a new monitoring infrastructure, simply to tap the very basics of what the tool provides. Additional years or more are required to before the deployment begins to mature and starts adding appreciable value to your enterprise in the form of reporting and event response workflow processes.
With its significant experience in working with ESM product lines and with strategic partnerships with major ESM vendors, such as BMC Software and Computer Associates, Stealth Global can significantly reduce the deployment time and management costs required to establish an effective monitoring infrastructure. Leveraging our experience means time-to-value can begin in a matter of weeks, not months or years.
In addition, beyond just the core monitoring infrastructure, Stealth Global offers a full lifecycle event, escalation, and case management services, insuring the proper instrumentation of your environment along with the appropriate practices and work-flows to be certain your environment remains running and stable on a 24x7 basis.

Features

The following are high level features available with Stealth Global's Monitoring Infrastructure Management service.

• Monitoring infrastructure
  • Software can be included as part of the service
  • Stealth Global can manage your existing monitoring infrastructure
  • Develop custom monitoring solutions to meet specific require needs
  • ...or any combination of the above
• Choice of monitoring approaches
  • Agent based (in-depth monitoring)
  • Agentless (reduced footprint, fewer resources)
  • Synthetic end-user response time web transactions
• Threshold management
  • Monitoring thresholds based upon specifics of your needs
  • Adjustment of thresholds as necessary
• Event management
  • Installation and configuration of event management infrastructure
  • Customized filters, rules, black-out windows, etc.
  • Customized escalation paths and methods.
• Operation procedures
  • Development of customized operational procedures for your environment
  • Knowledge transfer to your staff to manage the infrastructure (if desired)

Flexibility

All of the aspects of the service described above may be mixed and matched to suit your particular needs. In addition, if desired, Stealth Global can develop your monitoring infrastructure entirely within your environment and transition responsibilities back to your staff upon the completion of the engagement, carrying with them Stealth Global's best-practices in operational procedures, policies, and management.

Additional services

Monitoring and Infrastructure Management lays the ground work for additional value-add services that can be layered on to provide a more reliable, higher performing environment.

• Monitoring and escalation
  Stealth Global can receive and manage the events produced by the monitoring infrastructure, following the event through its complete lifecycle from time of issue to resolution.
• Visualization and trending
  Data produced by the monitoring infrastructure can be collected and centralized at Stealth Global's NOC with a host of performance and capacity trending reports available 24x7 across your infrastructure.
• Performance management
  Data produced by the monitoring data collection and visualization can be analyzed by Stealth Global's staff of subject matter experts who identify opportunities to improve the performance or highlight potential future risk points within your environment.
• Capacity planning
  Business modeling is applied on top of system performance metrics to project the impact of future business growth or architectural changes on your existing environment.